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How 11jl Handles Your Personal Information

When you open an account with us, you hand over personal details and payment information — and we take that seriously. This page explains exactly what we collect, why we collect it, and what you can do about it.

Data collected only for account operationGCash, Maya, InstaPay details handled securelyYour right to access or delete your dataNo sale of personal information to third partiesContact us anytime to update your records
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11jl How 11jl Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to request deletion, our support team is the direct line. You can reach us through live chat, email, or your account dashboard — whichever is easiest from your mobile or desktop. We aim to respond to all data-related requests within a reasonable period, and we will confirm receipt of your request so you are not left waiting without an update.

Live Chat Start a chat from your account dashboard. Describe your data request clearly and our team will log it, confirm receipt, and follow up with next steps.
Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate your records and respond accurately.
Account Dashboard Some updates — like changing your contact number or linked e-wallet for GCash or Maya — can be done directly inside your account settings without contacting support.
DATA HANDLING DETAIL

How We Protect and Manage Your Data

Your account security is built on a few concrete practices, not just policy statements. We use SSL encryption on every page, OTP verification when you log in from a new device, and transaction-level checks when a withdrawal request is submitted. Our data retention follows what is operationally necessary — we do not keep payment records longer than required for account verification and applicable compliance periods.

Cookies and Session Data

We use session cookies to keep you logged in and preference cookies to remember your language and lobby settings. You can clear cookies through your browser or mobile settings at any time.

Payment Data Security

GCash, Maya and InstaPay transactions are processed through their own secure rails. We receive a reference number and status, not your full wallet credentials or bank PIN.

Account Retention

Active account data is kept while your account is open. If you request deletion, we remove personal identifiers after completing any outstanding compliance retention period required by applicable rules.

Who Can Access Your Data

Only authorised 11jl team members and verified payment processors can access your data, and only as needed for account operations. We do not sell or rent your information to any marketing third party.

Common Questions About Your Privacy

These are the questions we hear most often about how 11jl manages personal data. If your question is not covered here, reach out through live chat or email and we will respond with a clear, specific answer for your account situation.

We collect your name, email address, contact number and date of birth at registration. Once you make a deposit, we also log payment references from your GCash, Maya or InstaPay transactions for verification.

No. We receive only the transaction reference your e-wallet generates after a transfer. Your full wallet number and PIN stay within the GCash or Maya app and are never stored on our side.

Send a data access request through live chat or email. Include your registered account name. We will verify your identity and provide the information we hold within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove personal identifiers once any required compliance retention period has passed — we will tell you exactly what that means for your account.

Only with payment processors like GCash, Maya and InstaPay as needed to complete transactions, and where required by applicable regulations. We do not share your data with advertisers or sell it.

We will notify you through your registered contact details — either email or an account notification — before any material change takes effect. You can also check this page directly whenever you want the current version.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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