Reference

How 11jl Handles Policy, Terms and Your Account

Every account on 11jl operates under clear terms — covering how your data is used, how disputes are handled, and what rules apply to activity on this platform.

Account Terms ApplyPhilippines-Eligible AccessData Handled Per PolicyDisputes Addressed DirectlyPolicy Updates Notified
11jl How 11jl Handles Policy, Terms and Your Account
HOW WE PROTECT YOU

Data Handling, Security and Account Retention

Knowing how your information is managed is a reasonable expectation. Here is how we approach four key areas — data storage, cookies, account security, and retention — so you can make an informed decision about your account.

Data Storage and Use

Personal data you provide at registration — name, contact details, payment method records including GCash and Maya references — is stored securely and used only to operate your account and comply with legal obligations.

Cookies and Browsing

We use cookies to keep your session active on mobile and desktop, remember your lobby preferences, and measure how the platform performs. You can adjust cookie settings through your browser at any time.

Account Security

Account access is protected by password authentication and OTP verification sent to your registered mobile number. SSL encryption is applied across all pages, including the cashier where GCash and InstaPay transactions are initiated.

Retention and Deletion

We retain account data for as long as your account is active and for a period after closure as required by applicable law. To request deletion or a full data export, contact us via email with your account details.

LEGAL CONTACT PATHS

How to Reach Us on a Policy Matter

If you have a question about your rights under our terms, a dispute over a transaction, or a request related to your personal data, our support team handles these through the channels below. For account-specific legal queries, always include your registered account email and the relevant transaction or case reference so we can respond accurately.

Team online

Live Chat

Reach our support team through the live chat icon in your account dashboard. Policy and account queries are handled in the same queue as general help.

Email Support

Send detailed policy or data requests to our support email. Attach any relevant transaction references from your GCash, Maya, or InstaPay history for faster resolution.

Account Help Centre

The Help Centre inside your account covers common policy questions, account verification steps, and how to submit a formal dispute or data request.

Frequently Asked Questions About 11jl Legal Terms

These are the questions we receive most often about our terms, your rights and how policy applies to your account. If your question is not covered here, our support team can address it directly through live chat or email.

These terms apply to every account holder on 11jl. Access is available where local law in the Philippines permits and is restricted to eligible accounts. Creating an account means you accept these terms in full.

Yes. Send a data access request to our support email with your registered account email and a government-issued ID for verification. We will compile and return your data within the timeframe required by applicable law.

Every deposit and withdrawal is logged against your account with a timestamp and transaction reference. If you need records for any purpose, your account transaction history is accessible from the cashier section at any time.

Submit a dispute through live chat or email with your account reference and the transaction ID from your GCash, Maya, or InstaPay history. Our team reviews each case individually and responds with a resolution or a request for additional evidence.

We notify account holders of material changes to our terms via the registered email address on file. Continued use of the account after a notified change constitutes acceptance of the updated terms.

Yes. We may suspend or close an account if there is evidence of a breach of our terms, fraudulent activity, or if eligibility under local law can no longer be confirmed. You will be notified through your registered email where possible.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.